SHERPA team members help manage and support your custom web ecosystem and platform integrations in the following ways:

  • Unlimited support and troubleshooting ticketing
  • Critical support periods following releases
  • Direct access to 2nd tier support team for real-time conversations
  • CMS and Portal + API support and dot version security patches
  • Troubleshooting for defined integrations
  • Platform certification training
  • 2 business hours response time
  • 16 business hours resolution time
  • 24/7 infrastructure performance monitoring
  • Server updates—OS, database, PHP
  • Web server error monitoring
  • "Report Web Errors" submission form
  • 15% off all hourly professional services—use code WEBTEAM