SHERPA team members help manage and support your custom web ecosystem and platform integrations in the following ways:
- Unlimited support and troubleshooting ticketing
- Critical support periods following releases
- Direct access to 2nd tier support team for real-time conversations
- CMS and Portal + API support and dot version security patches
- Troubleshooting for defined integrations
- Platform certification training
- 2 business hours response time
- 16 business hours resolution time
- 24/7 infrastructure performance monitoring
- Server updates—OS, database, PHP
- Web server error monitoring
- "Report Web Errors" submission form
- 15% off all hourly professional services—use code WEBTEAM